Last updated: September 9, 2026
These Terms of Service govern access to and use of the Ooruda website, mobile application, software platform, payment interfaces, community-management tools and related services. The Services are operated by HABBAA SOLUTIONS PRIVATE LIMITED, having its registered office at 209, Citadel Prism, PVS Kalakunj Road, Kodialbail, Mangalore 575003, Karnataka, India. By using the Services, you agree to these Terms, the Privacy Policy and the Refund & Cancellation Policy.
Ooruda is a technology-enabled community-management platform for residential communities, apartment associations, resident welfare associations, owners associations and similar entities. Services may include community administration, resident communication, maintenance billing and collection, digital payment facilitation, reconciliation, reporting and related services.
Services may be used by residents, owners, tenants, Association representatives, administrators, facility managers and other authorised users. Users must provide accurate information and protect their login credentials. Users are responsible for activity carried out through their accounts.
Ooruda may enter into a separate agreement with each Association covering scope, fees, implementation, responsibilities and payment arrangements. The Association remains responsible for determining maintenance charges, penalties, interest, levies and other amounts payable by residents. If a written Association agreement conflicts with these Terms, that agreement prevails to the extent of the conflict.
Ooruda may facilitate collection of maintenance and other Association-approved payments. The underlying amounts are determined by the relevant Association. Where an escrow or other regulated payment arrangement is used, payments may be processed by a payment gateway, held under the applicable escrow arrangement, identified and reconciled Association-wise, and settled to the Association designated bank account. Ooruda does not acquire beneficial ownership of Association maintenance funds merely by facilitating their collection.
Where escrow is used, collections will be accounted for and reconciled Association-wise. Funds collected for one Association will not ordinarily be used for another. The applicable escrow agreement governs authorised instructions, settlement, disputes and charges. Ooruda will not use Association maintenance collections for its operating expenses except for deductions expressly permitted by applicable agreements.
Ooruda may charge SaaS subscriptions, onboarding, implementation, configuration, customisation, professional services, support and one-time fees. Such fees are governed by the applicable agreement, quotation, order form or invoice. Unless agreed otherwise, these fees are separate from resident maintenance collections and are not required to pass through escrow. They may be paid directly to Ooruda current account or through an applicable payment gateway.
Payments may be processed by third-party payment gateways, banks, escrow providers and other financial service providers. Ooruda does not ordinarily store complete card numbers, CVV numbers, UPI PINs or equivalent authentication credentials. A payment is treated as successfully received when confirmed by the applicable payment infrastructure.
Ooruda may provide confirmations, receipts, transaction histories, statements and reconciliation reports. Users should retain confirmations and promptly report discrepancies. Records may be subject to reconciliation with gateway, bank, escrow or Association records.
Maintenance refunds are generally subject to the relevant Association and payment provider. Ooruda may facilitate an approved refund. Chargebacks, failed transactions and disputes are handled under the applicable payment provider, escrow arrangement, Association agreement and Refund & Cancellation Policy.
Association-specific information such as dues, penalties, notices, rules and balances may be supplied by the Association. Ooruda is not responsible for inaccuracies in information supplied by an Association. Disputes about the validity or calculation of an Association charge should be raised with that Association.
The Ooruda platform, software, architecture, interface, workflows, reports, content, designs, trademarks and related materials are owned by or licensed to Ooruda. Except as expressly permitted, users may not reproduce, modify, distribute, reverse engineer, sell, lease or commercially exploit them.
You must not:
Services may integrate with payment gateways, banks, escrow providers, cloud infrastructure, communication providers and other third parties. Ooruda is not responsible for their independent operation, availability, policies or actions.
Ooruda will make reasonable efforts to maintain availability, but uninterrupted or error-free operation cannot be guaranteed. Temporary unavailability may result from maintenance, upgrades, technical issues, third-party outages, telecommunications failures, security incidents or force majeure.
Ooruda may suspend or restrict access where reasonably necessary for security, fraud investigation, legal or regulatory compliance, unauthorised access, material breach or protection of users, Associations or Ooruda.
Services are provided on an as-is and as-available basis to the maximum extent permitted by law. Ooruda does not guarantee uninterrupted, completely secure or error-free operation and does not guarantee information supplied by Associations or third parties.
To the fullest extent permitted by law, Ooruda is not liable for indirect, incidental, special, consequential or punitive losses, loss of profits, business or opportunity, or losses arising from third-party services. To the extent legally permissible, aggregate liability is limited to fees actually paid to Ooruda for the relevant Services during the twelve months preceding the event giving rise to the claim.
Users agree to indemnify Ooruda, its directors, employees, contractors and service providers against claims, losses, damages and expenses arising from breach of these Terms, misuse, fraudulent or unlawful activity, infringement of third-party rights, or information supplied by the user.
Ooruda may modify Services and update these Terms to reflect changes in Services, technology, business practices or law. Revised Terms will be posted with an updated effective date. Continued use after that date constitutes acceptance, subject to law.
These Terms are governed by the laws of India. Subject to applicable law and any dispute-resolution mechanism in an Association agreement, courts having jurisdiction over Mangalore, Karnataka shall have jurisdiction.